Privacy Policy
We respect your privacy. Here’s exactly how we collect, use, and protect your personal information.
Last updated: April 2026
This Privacy Policy describes how Maison Merch (“we”, “us”, or “our”) collects, uses, and shares information about you when you visit our website at maisonmerch.ca or make a purchase from us. By using our site, you agree to the collection and use of information in accordance with this policy.
We are committed to complying with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable US privacy laws.
Who We Are
Maison Merch is an e-commerce brand based in Canada, offering culturally inspired fan merchandise for football supporters across Canada and the United States. You can reach us at info@maisonmerch.ca.
What Information We Collect
We collect information you provide to us directly and information collected automatically when you use our site:
Information you provide: name, email address, shipping address, billing address, phone number, and payment details (processed securely through our payment provider — we do not store full card numbers).
Information collected automatically: IP address, browser type, operating system, pages visited, time spent on pages, referring URLs, and device type. This is collected via cookies and analytics tools.
How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and receipts
- Respond to customer service inquiries
- Send marketing emails and promotions (only if you opt in)
- Improve our website and product offerings
- Comply with legal obligations
- Detect and prevent fraud
We will never sell your personal information to third parties for their marketing purposes.
Sharing Your Information
We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, including:
- Payment processors (e.g., Stripe, PayPal) to handle secure payments
- Shipping carriers to deliver your orders
- Email marketing platforms to send newsletters (only if you’ve opted in)
- Analytics providers (e.g., Google Analytics) to understand site usage
- Legal authorities if required by law or to protect our rights
All third-party providers are contractually required to handle your data securely and only for the purposes we specify.
Cookies & Tracking
Our website uses cookies — small text files stored on your device — to improve your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser. Note that disabling certain cookies may affect site functionality.
We use the following types of cookies:
- Essential cookies: required for the site to function (cart, login sessions)
- Analytics cookies: help us understand how visitors use our site
- Marketing cookies: used to deliver relevant ads (only with consent)
Your Rights
Under PIPEDA and applicable privacy laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent for marketing communications at any time
- Request deletion of your personal information (subject to legal retention requirements)
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, contact us at info@maisonmerch.ca.
Data Security
We take the security of your personal information seriously. Our website uses SSL encryption (HTTPS) for all data transmission. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
However, no method of internet transmission or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Children’s Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
- Email: info@maisonmerch.ca
- Phone: +1 (343) 500-2866
- Mailing address: Maison Merch, Canada